Some of the frequently asked questions asked by our owners.
If the answers to your questions can not be found in the some of the more frequently asked questions by some of our existing members, please feel free to
contact us
Home For Hire welcomes discussion regarding partnerships and business development. If you are a home owner or management company, drop us a line and we'll talk.
Q: I can’t remember my password or username?
A: There is a password reminder link on the logon page.
You only need to remember your email address. So if you have forgotten either your user name or your password we will email them to you.
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Q: Can I stop my property from appearing?
A: You can stop and start your property from appearing online at any time by logging on and clicking on plan settings. Then click on unlist my property.
All confirmed bookings will remain.
You will still be able to manage your property from the backend.
To relist your property. Click on the ‘Go Live’ tab and complete the process.
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Q: What contract is there between homeforhire.com and me?
A: The contract is found under terms and conditions on your site in the backend.
You agree to them during the process of installing your property.
These can also be found at the bottom of the homeforhire home page.
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Q: What happens if there is a dispute with a guest?
A: This is outlined in the contract between you and the guest.
A generic version of this is found at the bottom of the homeforhire home page.
This contract is varied by you when you set up your listing with us.
The guest agrees to this contract when they make the booking.
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Q: How can I contact homeforhire.com?
A: Please check our faq’s first and then email or call us.
Our details are on the contact page.
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Q: Why is my website not showing on homeforhire.com?
A: Please ensure that you have clicked on go live and completed the process.
We will check your site before it goes live. This may take a couple of days.
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Q: How do I find information about a booking. i.e name of guest, age, number of guests?
A: Log in and enter the booking number or scroll through the bookings to find the one you want to look at.
This page will have all this information.
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Q: What do I do if my arrival instructions have changed since they were sent out?
A: Edit the Arrival Instructions.
Then go to the booking and click on 'send instructions'.
These are only able to be sent if the booking is fully paid.
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Q: Why has my guest not completed a review?
A: Guests are sent a feedback request email after they have stayed along with a reminder email a few days later. We find that around 50% of the renters respond.
We would urge you to prompt them to respond as a few good reviews will increase the number of bookings you get.
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Q: If I have shown that a breakage deposit (bond) is to be collected with the booking fee what happens to it after the booking.
A: We collect a bond if you require it.
This is paid back to the guest as long as we don't hear from you within the time frame that you select when you set up your listing with us,
If there is some damage we will reduce the payment back to the guest by the
required amount and pay that directly to you.
We will wait a few days for a response from the guest prior to releasing the funds.
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Q: How do I enter a hot deal?
A: If you wish to offer a special rate for a period. e.g. to fill a late cancellation etc.
Click on Hot Deals in the property checklist, enter the dates and the discount % off offered.
Your listing will then appear in the hotdeals page on the website and also in on the hot deals page of our facebook page. Hot deals are also emailed to guests who have opted into receiving this information.
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